Toys R’ Us has named two seasoned executives with deep international and domestic retail expertise to lead the global franchise and its domestic business. Antonio Urcelay has been named chief executive officer after serving as the company’s interim CEO since May, while Hank Mullany, an experienced retail executive with a strong background in operations, finance, customer service and strategic planning, has been named president.
The appointments come following the resignation of the toy retailer’s previous CEO, Neil Freidman in February.
In a joint statement, the TRU board of directors said: “When we started this search, we were looking for a leader with global experience, deep retail knowledge, proven capabilities and outstanding leadership skills. As the search progressed, we found exactly the right combination of these attributes in Antonio and Hank. Antonio’s extensive knowledge of global markets makes him uniquely qualified to lead the organization as we expand rapidly in Asia and other parts of the world. He has impressed all of us with his vision and leadership of the team throughout the search process. Hank brings a fresh perspective to the business, which, in combination with his operational strengths, will help build on the significant progress that has been made in advancing the U.S. business. Together, we believe they will be a powerful team that shares an unwavering commitment and passion for serving our customers, reenergizing the business and further positioning the company for long-term growth.”
Urcelay joined Toys ‘R’ Us in 1996. Over the course of his tenure with the organization he has held roles of increasing responsibility and will now continue to provide worldwide leadership in driving key strategies and growth initiatives for the company’s more than 1,500 stores in 36 countries. Prior to joining Toys ‘R’ Us, Urcelay spent the majority of his career working in the retail and consumer packaged goods industries, including Spanish dairy company Leche Pascual, Dutch supermarket chain Royal Ahold and the Spanish subsidiary of Procter & Gamble.
Mullany, previously served as chief executive officer of The ServiceMaster Company, one of the world’s largest residential and commercial service businesses, and prior to that, was executive vice president of Walmart U.S. and president of Walmart’s Northern business, with operational responsibility for more than $90 billion in revenue and 1,300-plus stores distribution centers in 19 states. In his new position at TRU, Mullany will oversee all merchandising, marketing, e-commerce and store operations responsibilities for the 878 U.S. store division. He will report to Urcelay.